Refund and Returns Policy

Refund and Returns Policy

At DureshMart, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our refund and return policy below.

Overview

Our refund and returns policy lasts 7 days after delivery. If more than 7 days have passed since your order was delivered, we may not be able to offer a refund or replacement.

To be eligible for a return:

  • The item must be unused and in original condition

  • The item must be in original packaging

  • Proof of purchase or order confirmation is required

Please note that due to the nature of our business model, some products are shipped directly from international suppliers.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Beauty and personal care products

  • Health products

  • Baby products (opened/used)

  • Intimate or sanitary goods

  • Gift cards

  • Downloadable products

  • Clearance or sale items

Damaged, Defective, or Wrong Items

If you receive:

  • A damaged product

  • A defective product

  • The wrong item

Please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos/videos of the item

  • Description of the issue

Email us at: [email protected]

We will review your request and offer:

  • Replacement
    or

  • Partial refund
    or

  • Full refund

depending on the situation.

Refunds

Once your request is reviewed, we will notify you via email regarding approval or rejection.

If approved, your refund will be processed to your original payment method within 5–14 business days, depending on your bank or payment provider.

Please note:

  • Shipping charges are non-refundable

  • Transaction fees may not be refundable in some cases

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again

  2. Contact your credit card company

  3. Contact your bank

Processing times may vary depending on your payment provider.

If you still have not received your refund, contact us at:

[email protected]

Order Cancellation

Orders may be canceled within 12 hours of placing the order.

Once the order has been processed or shipped, cancellation may no longer be possible.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact:

[email protected]

Shipping Returns

In most cases, customers are not required to return products to our suppliers due to international shipping costs.

Instead, we may request:

  • Photos

  • Videos

  • Additional proof

to process your claim.

If a return is required, return shipping costs are the responsibility of the customer unless the issue was caused by our error.

Delivery Delays

Since we ship worldwide through international suppliers, delivery times may vary depending on:

  • Destination country

  • Customs clearance

  • Shipping carrier

  • Seasonal demand

Unexpected delays do not automatically qualify for refunds.

Need Help?

For questions related to refunds, returns, or exchanges, please contact us:

Email: [email protected]
Website: https://dureshmart.com

Thank you for shopping with DureshMart.